Privacy Policy for Zebra Workouts LLC

Effective Date: February 21, 2026

Zebra Workouts (“Zebra Workouts,” “we,” “us,” or “our”), operated by Mariah Metzger, provides customized online workout programs and support for individuals with Ehlers-Danlos Syndrome (EDS) and related conditions. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit zebraworkouts.com, sign up for our newsletter, book a consultation, enroll in programs such as the Zebra Fit Formula, or communicate with us—including via SMS text messaging for client support.

We are committed to protecting your privacy and never sell or share your personal data for marketing purposes. This policy is designed to comply with applicable U.S. laws, including the Telephone Consumer Protection Act (TCPA), and the requirements of The Campaign Registry (TCR) for 10DLC SMS messaging registration.

By using our website or services, or by providing your information (including your phone number), you consent to the practices described in this policy. Please read it carefully.

1. Information We Collect

We collect the following categories of information:

- **Contact Information**: Name, email address, phone number (mobile), and mailing address (if provided).

- **Account and Program Information**: Details you share during consultation booking, program enrollment, or support interactions, including fitness goals, pain levels, EDS-related symptoms, workout preferences, schedule, and any other health or fitness information you voluntarily provide for customization.

- **SMS/Text Messaging Data**: Your mobile phone number, message content you send to us, and metadata such as delivery status, timestamps, and interaction data.

- **Website Usage Data**: Automatically collected information such as IP address, browser type, pages visited, and referral sources (via cookies or similar technologies on our site).

- **Other**: Any information you provide when signing up for our free e-book/newsletter or contacting us.

We do not collect sensitive health data beyond what you voluntarily share for service customization, and we do not treat it as protected health information under HIPAA unless specified in a separate agreement.

2. How We Collect Your Information

- Directly from you: When you fill out forms (newsletter signup, consultation booking), enroll in programs, respond to communications, or contact us.

- Automatically: Through website technologies.

- From third parties: Limited to service providers who help deliver our services (e.g., scheduling tools), with your prior consent where required.

For SMS specifically: We collect your mobile phone number when you provide it during program enrollment, consultation scheduling, or client onboarding, and you consent to SMS communications.

3. How We Use Your Information

We use your information to:

- Provide and personalize our workout programs, support, and troubleshooting (including adapting exercises for pain or EDS-specific needs).

- Send administrative communications, such as program updates, account notifications, and responses to your inquiries.

- Deliver SMS text messages for client communication (see dedicated section below).

- Process newsletter/e-book delivery and improve our services.

- Analyze usage to enhance user experience.

- Comply with legal obligations.

We do not use your information for automated decision-making that produces legal or significant effects.

4. SMS/Text Messaging Communications

SMS texting is used exclusively to communicate with enrolled clients. By providing your mobile phone number and consenting (e.g., by submitting a form that includes clear consent language or enrolling in a program), you agree to receive text messages from Zebra Workouts.

**Purpose of SMS**: Transactional and service-related messages, including workout reminders, program updates, accountability check-ins, pain/troubleshooting support, schedule adjustments, and other direct client communications to help you succeed safely with your customized workouts. We do **not** send promotional/marketing SMS without separate express written consent.

**Message Frequency**: Varies based on your program and needs (typically 1–5 messages per month, but may be more or less during active coaching periods). Message and data rates may apply according to your carrier plan. Carriers are not liable for delayed or undelivered messages.

**Opt-In**: Consent is obtained at the point of collection (e.g., “By providing your phone number, you consent to receive SMS communications from Zebra Workouts about your program and support. Message & data rates may apply. Reply STOP to unsubscribe. View our Privacy Policy.”).

**Opt-Out**: You can stop receiving SMS at any time by replying “STOP,” “QUIT,” or “UNSUBSCRIBE” to any message we send. You will receive a confirmation and will no longer get texts (unless you re-opt in). For issues, reply “HELP” or contact us at ZebraWorkouts@zebraworkouts.com.

**Important Note on Consent**: Providing your phone number is never a condition of purchase or service, except where necessary for program delivery. We honor all opt-outs immediately.

5. Sharing Your Information

We do **not** sell, rent, or share your personal information—including phone numbers, SMS consent data, or health/fitness details—with third parties for marketing or promotional purposes.

We may share information only in these limited cases:

- With trusted service providers (e.g., SMS gateway/platform providers, email services, scheduling tools, website hosts) who perform services on our behalf. These providers are contractually required to protect your data and use it solely for the purposes we specify.

- To comply with law, court orders, or governmental requests.

- To protect the rights, property, or safety of Zebra Workouts, our clients, or others.

- In the event of a business transfer (e.g., merger), with appropriate protections.

Mobile phone numbers and SMS opt-in consent are **never** shared with any third party for their own marketing, promotional, or unrelated purposes. All sharing excludes mobile opt-in consent except as strictly necessary for SMS delivery.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, provide our services, comply with legal obligations, resolve disputes, or enforce agreements. Phone numbers and SMS data are retained only while you remain an active client or until you opt out (plus a short period for record-keeping).

8. Your Rights and Choices

You have the right to:

- Access, correct, or delete your personal information (subject to legal exceptions).

- Opt out of SMS (as described above) or other communications.

- Withdraw consent where applicable.

To exercise these rights, contact us at ZebraWorkouts@zebraworkouts.com. We will respond within a reasonable timeframe (typically 30 days). Residents of states with specific privacy laws (e.g., California under CCPA) may have additional rights; contact us for details.

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it.

10. Changes to This Privacy Policy

We may update this policy from time to time. The “Effective Date” at the top will be revised. We will notify you of material changes via email, SMS (if applicable), or a prominent notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us:

Zebra Workouts

Attn: Mariah Metzger

Email: mariah@zebraworkouts.com

You can also find this policy linked in the footer of zebraworkouts.com and on any forms where we collect your phone number or personal data.

**Last Updated: February 21, 2026**